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Privacy Policy

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Privacy Policy

Last Updated: 30 April 2025

1. Introduction

Eredox Pty Ltd(“we”, “us”, “our”) values your privacy and is dedicated to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you access or use Eredox Pro, our AI-powered content creation platform. By using our services, you agree to the terms outlined in this policy.

2. Data Collection

We collect two main types of data:

Personal Information:
  • Identity Data: Your name, username, account details, and profile information.
  • Contact Information: Email address, phone number, and billing address.
  • Financial Information: Payment details processed via third-party providers (e.g., Stripe, PayPal). We do not store complete payment details directly on our servers.
  • Usage History: Records of your interactions with our platform, including content creation patterns and preferences.
  • Communication Data: Records of correspondence between you and Eredoxpro.com.

Non-Personal Information:

  • Technical Data: IP address, device type, browser type, operating system, and other technical identifiers.
  • Usage Data: Information about how you use our platform, including session duration, features used, and interaction patterns.
  • Analytics Data: Aggregated data used to measure performance and user engagement.
  • Cookies and Tracking Data: Information collected through cookies and similar technologies.
3. Use of Collected Data

We use the data we collect to:

  • Provide and maintain the services of Eredoxpro.com, including processing your requests and delivering AI-generated content.
  • Improve and personalize your user experience through content suggestions and adaptive preferences.
  • Develop new features, products, and services based on user behaviour and feedback.
  • Process transactions securely through third-party payment processors.
  • Send service updates, technical notifications, and promotional materials related to Eredoxpro.com.
  • Analyse usage patterns to enhance the performance and functionality of the platform.
  • Debug issues and optimize platform performance.
  • Comply with legal obligations and prevent fraud or abuse of our services.
  • Monitor usage levels in accordance with our Fair Use Policy to ensure platform sustainability.
  • Train and improve our AI models (with anonymized data only, unless you’ve explicitly consented otherwise).
4. Third-Party Services

We integrate third-party services to provide essential functionality. These services are bound by confidentiality agreements and comply with GDPR and relevant regulations. Examples include:

  • Analytics Providers: Google Analytics or similar services for tracking and improving platform performance.
  • Payment Processors: Stripe, PayPal, or other payment gateways to securely process financial transactions.
  • Security Services: Security monitoring and authentication services to detect and prevent unauthorized access.
  • Cloud Storage: Secure cloud storage providers for hosting user data and platform infrastructure.
  • AI Services: We may utilize third-party AI services (such as OpenAI, Anthropic, or Google Cloud AI) to enhance our platform’s capabilities. Users acknowledge that Eredoxpro.com does not hold any responsibility for the content generated through these services. It is the user’s sole responsibility to ensure that any content generated using our platform complies with all applicable laws, including but not limited to privacy laws, intellectual property rights, copyright laws, and any other relevant regulations in the user’s jurisdiction.

We do not sell your data to third parties. When we share data with service providers, it is solely for the purpose of providing and improving our services.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and improve the functionality of our platform. These include:

  • Essential Cookies: Required for the basic functionality of the platform, such as authentication and security.
  • Session Cookies: To keep you logged in during your session and maintain your preferences.
  • Preference Cookies: To remember user settings and customization options.
  • Security Cookies: To enhance platform security and prevent unauthorized access.
  • Analytics Cookies: To track usage patterns, identify areas for improvement, and optimize performance.
  • Feature Cookies: To enable specific features and functionalities of Eredoxpro.com.

You can manage or disable cookies through your browser settings, but this may impact the functionality of Eredoxpro.com.

6. International Data Transfers

Your data may be processed in countries outside the UK or EU, including in the United States and other countries where our service providers operate. We ensure appropriate safeguards, such as:

  • Standard Contractual Clauses approved by the European Commission.
  • Data Processing Agreements with strict privacy provisions.
  • End-to-end encryption for sensitive data.
  • Compliance with cross-border data transfer regulations.
7. Data Security

We employ comprehensive, industry-standard security measures, including:

  • SSL/TLS encryption for secure data transmission.
  • Multi-factor authentication for access to sensitive systems.
  • Strict access controls with role-based permissions.
  • Regular security audits, penetration testing, and vulnerability assessments.
  • Automated monitoring and threat detection systems.
  • Employee security training and background checks.
  • Secure data backups with encryption.
  • Disaster recovery and business continuity plans.
8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy:

  • Active user accounts: Retained for the duration of the account’s activity.
  • Terminated accounts: Retained for six months post-termination to comply with legal obligations or resolve disputes, after which it is securely deleted or fully anonymized.
  • Payment information: Retained in accordance with financial regulations, typically for 7 years.
  • Usage logs: Retained for 12 months for security and analytics purposes.
9. Your Rights

As a user, you have the following rights under applicable data protection laws:

  • Access: Request a copy of your personal data stored by Eredoxpro.com.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal data (subject to legal or operational requirements).
  • Restriction: Request limitations on how your data is processed.
  • Objection: Object to specific uses of your data, such as marketing communications.
  • Data Portability: Request that your data be transferred to another service provider.
  • Withdraw Consent: Revoke consent for data processing at any time where applicable.

To exercise these rights, contact us at support@eredoxpro.com.

10. Children’s Privacy
  • Eredoxpro.com is not intended for individuals under the age of 16.
  • We do not knowingly collect data from children.
  • If we discover that a child has provided personal data, we will delete it promptly.
11. Data Breaches

In the event of a data breach, we will:

  • Notify affected users within 72 hours.
  • Inform relevant authorities as required under GDPR and other regulations.
  • Take immediate action to mitigate risks and prevent further breaches.
12. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy. Users will be notified of significant changes via email or the platform. Continued use of Eredoxpro.com after policy changes constitutes acceptance of the updated policy.

13. Contact Information

For privacy concerns, contact:

By using Eredoxpro.com, you agree to this Privacy Policy.